Welcome to the official website of 12Group.
This website is intended for providing information and ensuring everything within 12Group runs smoothly.
From communication with clients to scheduling appointments via our booking systems and accessing important documents.
Make an Appointment
At 12Group, you can easily schedule an appointment, whether it is a sales meeting, consultation, or support session. Below you will find the three ways to book an appointment with us.
IMPORTANT: By scheduling an appointment with 12Group, you agree to our Terms and Conditions, supplementary Conditions, Rates, Privacy Policy, and Cookie Policy.
The most recent versions of these documents are always leading.
You can always find these documents under "DOCUMENTS" in the menu of this website.
How to make an appointment?
By email: Send a message to afspraken-12group@contactcentre.nl.
You will receive an email within 15 minutes with a link to our booking system, where you can select the date and time directly.
Via QR code: Scan with your smartphone to schedule an appointment directly via our booking system. You will receive a confirmation at the email address you provided.
You can also book an appointment online directly via our booking system: Click the green button below to go to our booking system.
If you do not receive an appointment confirmation, please contact us again via afspraken-12group@contactcentre.nl or use the QR code above again.
AR Department
The AR (Accounts Receivable) department of 12Group uses this platform for proper, transparent, and structured handling of all financial communication. This includes, among other things, invoicing, payment reminders, dunning letters, and other correspondence regarding outstanding claims.
All invoices, reminders, and dunning letters on behalf of 12Group are sent exclusively via the official email addresses
debiteuren-12group@contactcentre.nl and debiteuren@12group.nl.
Correspondence originating from one of these email addresses is considered legally valid and binding for administrative processing purposes.
It is the responsibility of the recipient to check this communication in a timely manner and act accordingly. 12Group accepts no liability for consequences arising from failing to receive or failing to timely review sent correspondence.
Documents
On this page, 12Group makes its official terms, policy documents and forms
available in PDF format. All documents apply to the services provided by 12Group.
General and Supplementary Terms and Conditions
Below you will find an overview of the main terms and conditions applicable to our services.
Compliance with these terms is mandatory when purchasing services from 12Group.
The most recent version of each document shall always prevail.
Supplementary Terms and Conditions for Copywriting:
Supplementary terms and conditions relating to copywriting services, including texts for websites, blogs, social media, newsletters, marketing materials, SEO optimization and other written content, specifying responsibilities, delivery deadlines and revisions.
Download PDF
Supplementary Terms and Conditions for Photography & Photo Editing:
Supplementary terms and conditions relating to photography services, photo editing and related activities, including but not limited to taking photographs, image editing, retouching, post-processing, selection, delivery of visual materials, usage rights, responsibilities and delivery timelines.
Download PDF
Supplementary Terms and Conditions for Videography & Video Editing:
Supplementary terms and conditions relating to videography services, video editing and production, including but not limited to video recording, directing, editing, post-production, color correction, audio editing, animations, export formats, delivery, usage rights, responsibilities and timelines.
Download PDF
Supplementary Terms and Conditions for Graphic Design:
Supplementary terms and conditions relating to graphic design services, including logo design, print design, corporate identity design and other graphic activities, specifying responsibilities and delivery timelines.
Download PDF
Supplementary Terms and Conditions for Print Services:
Supplementary terms and conditions relating to print services, including design, production, finishing and delivery of printed materials such as brochures, flyers, posters, banners, business cards and other physical communication materials, specifying responsibilities, delivery times, revisions and maximum print runs.
Download PDF
Supplementary Terms and Conditions for Workforce (Non-Specialized Tasks):
Supplementary terms and conditions relating to Workforce services exclusively for non-specialized activities, with a fixed duration (e.g. 3 hours). This service is strictly limited to simple, non-substantive and non-strategic tasks, such as logistical support, simple administrative activities, basic data entry, collecting or delivering items, gathering information on location, performing simple errands and other comparable supporting activities. If this service is used for specialized activities, including but not limited to marketing, design, strategy or consultancy, no right to refund or compensation shall exist.
Download PDF
Supplementary Terms and Conditions for Consultancy:
Supplementary terms and conditions relating to consultancy and consultant services, including advisory services, strategic support, project supervision, implementation advice and other professional services. This includes, among others, marketing consultancy, business consultancy, strategy consultancy, SEO consultancy, AI consultancy and entrepreneur consultancy, specifying responsibilities, timelines, deliverables and maximum deployment hours.
Download PDF
Privacy Statement, Cookie Policy & Disclaimer
Below you will find an overview of the documents relating to privacy, the use of cookies and legal disclaimers.
Compliance with these documents applies to all visitors and users of 12Group services.
The content may be amended periodically; the most recent version of each document shall always prevail.
For the termination of services, 12Group provides specific forms.
Requests will only be processed when the correct form
is sent to klanten-12group@contactcentre.nl.
This document provides an overview of the applicable rates for the services of 12Group.
The stated rates are indicative and may vary depending on the nature and scope of the activities
and any customized agreements.
IMPORTANT:
12Group reserves the right to amend and/or supplement the content of these documents at any time and without prior notice. On all legal relationships and services of 12Group,
exclusively the most recent version shall apply, as published on this website.
Support
The support department of 12Group is available for questions regarding
the use of this platform, general services, and non-financial assistance.
For support requests and general inquiries, you can contact us via the
official email address
support-12group@contactcentre.nl.
Communication through this channel is handled during regular office hours
and in order of receipt.
No rights can be derived from the information provided.
12Group reserves the right to refuse requests, not respond, or refer them if they fall outside the scope of the support services.
